Your Privacy Is Our Responsibility
Learn exactly how your personal information is collected, stored, and protected on the ku9bd platform — full details here.
Introduction and Scope of Policy
ku9bd is a reliable online betting and casino platform operating for users in Bangladesh. This privacy policy (Privacy Policy) describes how ku9bd collects your personal information, how it is used and stored, and under what circumstances it may be shared with third parties.
By using our website or services, you are considered to have consented to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team for further information.
What Information We Collect
ku9bd collects only the information necessary to provide you with the best possible service. The various types of information we may collect are listed below.
Personal Identity Information
During account registration or verification, you may provide the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID or passport number
- Email address
- Residential address
Financial Information
We collect the following information to process transactions:
- bKash, Nagad, or Rocket mobile number
- Deposit and withdrawal amounts and dates
- Transaction ID and reference numbers
- Limited bank account details (where applicable)
Usage and Activity Information
Information automatically collected during platform use:
- Login time and date
- History of games played and bet amounts
- Session duration and frequency
- Details of bonus and promotion usage
Technical Information
Automatically collected from your device and network:
- IP address
- Browser type and version
- Device operating system
- Referring URL and page navigation data
Purpose of Information Use
ku9bd uses collected information for lawful and specific purposes. Your information is not used for any purpose other than those listed below.
3.1 — Account Management and Service Delivery
We use your information to create and manage your ku9bd account, to verify logins, and to customize services according to your preferences. This includes determining your gaming history, bonus eligibility, and VIP level.
3.2 — Financial Transaction Processing
Financial information is essential for securely processing your deposit and withdrawal transactions via bKash, Nagad, or Rocket. This information is used to ensure a minimum deposit of ৳500 and a minimum withdrawal of ৳500.
3.3 — Identity and Age Verification
ku9bd provides services only to individuals aged 21 or older. Your date of birth and identity document information are used in this mandatory verification process and help prevent fraud.
3.4 — Customer Support
Our 24/7 live chat support team may access your account information to resolve your issues quickly. This information is used solely for the purpose of providing support.
3.5 — Ensuring Responsible Gaming
By analyzing your gaming activity, we can identify early signs of problematic behavior and provide assistance when needed. This is part of our responsible gaming commitment.
3.6 — Platform Improvement and Security
We use technical information to detect potential security threats, prevent unauthorized access, and improve the overall performance of the platform.
Sharing Information with Third Parties
ku9bd does not sell, rent, or commercially transfer your personal information. However, information may be shared in the limited circumstances listed below.
Payment Processors
The minimum financial information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment processor. These processors operate under their own privacy policies.
Game Software Providers
Our partner game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may access gameplay data. However, they receive only the information necessary to operate the games.
Legal Obligations
We may be required to provide information in response to valid court orders, requests from law enforcement agencies, or legal requirements from government regulatory bodies. In such cases, we always provide only the minimum necessary information.
Fraud and Scam Prevention
Information may be shared where necessary to prevent financial fraud, money laundering, or other illegal activities. This is essential for the protection of all platform users.
Cookies and Tracking Technologies
ku9bd uses cookies and similar technologies to operate the website properly and improve the user experience.
5.1 — Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and remember language preferences. These cookies cannot be disabled.
5.2 — Functionality Cookies
These cookies are used to remember your preferred game categories, display settings, and other personalized preferences. They ensure an improved experience on each visit.
5.3 — Analytics Cookies
Analytics cookies are used to understand patterns of platform usage and to improve service quality. The information collected is kept completely anonymous.
5.4 — Cookie Controls
Non-essential cookies can be disabled through your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.
Data Security Measures
ku9bd follows industry-leading technologies and practices to protect your information. We believe that user trust is our greatest asset.
SSL Encryption
Our entire platform is protected by 256-bit SSL (Secure Socket Layer) encryption. This ensures that all information transmitted between you and our servers remains fully encrypted.
Secure Data Storage
Your personal information is stored on secure servers. Sensitive information such as passwords is never stored directly — only encrypted hashes are stored.
Regular Security Audits
Our technical team conducts regular security audits and quickly addresses any potential vulnerabilities. Automated monitoring systems are in place to detect suspicious activity.
6.1 — Employee Access Controls
Only employees whose work requires it can access your personal information. All employees must sign strict confidentiality agreements and undergo regular security training.
6.2 — Response to Security Breaches
If a security breach occurs and there is a possibility that your information has been compromised, we will notify you as quickly as possible. We will investigate the incident and take necessary steps to prevent recurrence.
Data Retention Period
ku9bd retains your information only for as long as necessary. In determining retention periods, we consider legal obligations and service requirements.
Active Account Information
All account information is retained for as long as your account remains active. This includes your name, contact information, gaming history, and financial transaction details.
After Account Closure
Even after an account is closed or deactivated, some information may be retained for a defined period for legal and regulatory reasons. Records of financial transactions may require longer-term retention in particular.
Deletion Requests
Beyond the limits of legal obligations, you may request deletion of your information. Please contact our support team regarding this, and we will process your request where applicable.
Your Rights
As a user of ku9bd, you have several important rights regarding your personal information. We respect these rights and are committed to helping you exercise them.
Right of Access
You have the right to request a complete list of the information we hold about you. This request can be made via live chat or email.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections as quickly as possible.
Right to Erasure
Subject to legal obligations, you may request deletion of your personal information. We will process this request within a reasonable timeframe.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted. In this case, we will retain the information but will not actively process it.
Right to Data Portability
You may request that your information be provided in a structured, machine-readable format so that you can transfer it to another service.
Right to Object
You may object to the use of your information for specific purposes. You have the right to object in particular to the use of your information for marketing or profiling purposes.
Protection of Minors
ku9bd strictly ensures that only individuals aged 21 or older can use our platform.
9.1 — Age Verification Process
We verify the date of birth at the time of account registration, and identity documents are verified through the KYC process. If any user provides an incorrect age, their account will be suspended immediately and all transactions may be cancelled.
9.2 — Information on Minors
We do not collect any information from individuals under the age of 21. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated data.
9.3 — Guidance for Parents
If a parent believes their child is using our platform, please contact our support team immediately. We will resolve this matter with the highest priority and completely delete all related data.
Policy Changes and Updates
ku9bd reserves the right to amend or update this privacy policy as needed. We will notify you of any significant changes.
Notice of Changes
If there are any important changes to the privacy policy, we will display a notice on our platform and update the "Last Updated" date at the top of this page. For major changes, notification may also be sent via email.
Continued Use After Changes
If you continue to use the platform after receiving notice of a policy change, you will be considered aware of and in agreement with the revised policy. If you do not agree with the new policy, you may close your account.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our team is always ready to assist you in Bengali.
Via Email
Contact us by email for specific privacy-related requests. We generally respond to your request within business days.
Via Live Chat
Use our 24/7 live chat service for immediate assistance. Our Bengali-speaking support team is available seven days a week, twenty-four hours a day to serve you.
24/7 Support in Bengali
Your Privacy is Our Priority
We handle every privacy-related request with the utmost care and in complete confidence.